Articles tagged “customer experience”

Evoking emotion and stimulating the senses is the key to attendee engagement and creating positive, lasting memories, yet most planners still neglect experience and stick with convention. 

Al Hutchinson is the President and CEO of Visit Baltimore, and has a 30-plus year career within the industry. Hutchinson’s career began with a blind advertisement in a newspaper back…

This episode of the Event Manager Podcast, by Skift Meetings, titled Winning on Support, features Jon Kazarian and focuses on the topic of taking the stress out of working with…